Returns & Refunds

Unopened products with intact seals can be returned within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility unless the item was faulty or incorrect.

For health and hygiene reasons, opened or used skincare cannot be resold and is generally not eligible for return or refund. This restriction does not affect your statutory rights where a product is faulty, damaged, or not as described.

If a product caused irritation, please stop use and contact us at hello@orae.com — we review these cases individually and may offer a refund or credit at our discretion.

Email hello@orae.com within 7 days of delivery with your order number and photographs. We'll replace the item or issue a full refund, including shipping, at no cost to you.

Email hello@orae.com with your order number and the reason for return. We'll confirm eligibility and send return instructions. Please do not send items back before receiving confirmation.

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Original shipping charges are non-refundable except where the item was faulty or incorrect.

Gift cards are non-refundable. Final-sale items are marked as such at the point of purchase.