Privacy Policy

When you place an order we collect your name, email address, shipping and billing address, phone number (if provided), and order contents. Payment card details are collected and processed by our payment providers — ORAE never sees or stores full card numbers.

When you join our newsletter we collect your email address. When you contact us we collect the details you include in your message.

To process and ship orders, provide customer support, send transactional emails, prevent fraud, and — with your consent — send marketing emails about launches and offers. You can unsubscribe at any time using the link in any marketing email.

We share data with service providers who help us operate: our ecommerce and payments platform, shipping carriers, email marketing provider, and analytics provider. We do not sell your personal information.

Depending on where you live, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. EU and UK residents may also lodge a complaint with their local data protection authority. To exercise any right, email hello@orae.com.

We keep order records for as long as required for tax and accounting purposes, and marketing data until you unsubscribe. We use industry-standard safeguards, including encryption in transit, to protect your information.

Our site is not directed to children under 16 and we do not knowingly collect their data.

Questions about this policy: hello@orae.com.